Troubleshooting dialing issues

Here are some common causes and fixes for you. Click on each link for more details:   

Is there Available Credit / Talk Time?

Are you connected to the Network?

Is the SIM Card properly inserted in the phone?

Have you restarted your device?

Do you hear an ID Announcement?

Is there Available Credit / Talk Time? 

If you are a prepaid customer, ensure that you have sufficient credit to make a call. Check your balance by using the My Digicel App.

If you are a postpaid customer, verify your available minute balance, confirm the call can be made within your plan and find out if your account is above the credit limit by using the My Digicel App. 

Connected to the Network / Manual Network Search

There may be instances where your device requires a connection to the network as sometimes the automatic setting may not always establish the connection.

Android

Go to Settings > More/More Networks > Mobile Networks. There you should see “Network Operators”. Select “Search networks” and after a thorough search, select “Digicel” and then restart your phone. Once successful you will be connected once again! 

Apple

1. From the Home screen, tap Settings.
2. Select Mobile/Cellular Data.
3. Select Network Selection.
4. Tap the Automatic slider to Off.
5. Select Digicel.

Windows

Go to Settings > Network & Wireless > Mobile & Sim. There you should see “Mobile Networks”. Select “Search networks” and after a thorough search, select “Digicel” and then restart your phone. Once successful you will be connected once again! 

The network has now been manually selected! Restart your phone to complete the process.

Android	Apple	Windows

Note: These third party sites can provide a lot of helpful insight into your phone issue.  Be aware that as a non-Digicel site, you may incur data charges. 

Is the SIM Card properly inserted in the phone?

Sometimes, possibly due to constant shakes, a fall perhaps, the sim card may not be properly inserted. Without proper contact, some or all of your services like your calls can be affected. For more information on inserting sim cards, click here.

Restart Your Device

Restarting your device is by far one of the simplest and proven ways to re-establish connection with the network and ensure your data, SMS, phone and dialing services are working. 

ID Announcements

Here are some of the common ID announcements that you may encounter after trying to make a call: 

1.  ID 2.  "We are sorry your call cannot be completed as dialed. Please check the number and dial again."

   Cause: An Invalid phone number has been dialed

2. ID 4. “We are sorry the number you have dialed is unavailable. “

   Cause:  The phone being called is out of coverage or the phone is turned off.

3. ID 6. “We are sorry but you are not allowed to make this call. “

   Cause:  Outgoing calls have been restricted by Digicel.  This can occur if the phone was reported lost of stolen.  If you are postpaid, this results from barring due to unpaid bills.

4. ID 10. “The party you are calling is on the phone. Please try again later.”

   Cause:  Person has rejected the call or has blocked your number from calling.